Privacy policy
In accordance with the Data Protection Act 1998 we will only use the information that we collect about you lawfully.
We collect information about you to be able to process your order efficiently and deliver the service to you.
Collecting Personal Data:
Personal data is only collected at the point of booking a live online language course, when it’s deemed as ‘necessary’ and it is not a requirement to view our website or services.
Only data essential for the purposes of enrolling the client in a suitable course with the appropriate teacher, is obtained and clients are fully aware of the purposes of collecting such data.
Data collected at the point of booking includes and is limited to: Full Name; Country/city; Email Address; Date of Birth; Skype ID; Phone Number; Level of English; Length of study of the language (previously); Availability for the course.
Only data essential for the purposes of ensuring secure payment facilities is collected by the company from the client, and only when the client has confirmed number of lessons and timetable required.
Data collected at the point of payment includes and is limited to Paypal email address. This email address is only used by administration for the purposes of invoicing the client, is safely stored and not available to third parties.
No information is collected from a client that we may recognise as being a ‘vulnerable person’ without assessing what their level of understanding may be. Should the company recognise that the client may be a ‘vulnerable person’, the company will take steps to insure that there is an understanding of the purpose for collecting specific personal data and that no unnecessary information is shared by the vulnerable person.
No information is collected directly from any individual under the age of 18, and all data collected in regards with such an individual will be from a parent/guardian with their full knowledge and parental consent.
The company does not engage in third party advertising.
Data regarding teachers and directors is collected for the purposes of recruitment and employment only.
Storing Personal Data:
The Booking form containing personal data information is emailed directly to a secure email server and stored in the company’s secure hard drive.
Personal data is shared between the teachers and the administration team via a secure email service and all staff have adequate training and awareness of the procedures in order to keep personal data secure.
None of the information regarding personal data is shared with third parties, without the client’s consent.
Personal data, such as full name, email address and Skype ID is stored in the clients’ personal learning file in a secure server.
Personal data regarding the client’s level of English and progress is stored in the learning file in a secure server.
Data regarding teachers and directors is stored securely in hard drives only.
Clients’ personal data is stored for up to 6 years, securely with the company’s accounts.
Data is regularly reviewed and monitored by teachers and administration. Any changes reported to the company will be immediately applied to ensure that the data stored is up-to-date.
Subject Access Request
A subject access request must be made in writing (email is acceptable) and must be accompanied by the appropriate fee, usually up to a maximum of £10. Once the applicable fee has been paid, a reply will be received within 5 working days.
Clients can easily contact the company if they have an issue with their personal data information. They can do so by emailing the teacher, administration or by using the email address on the homepage.
What we do with the information we gather:
We require this information to understand your needs and provide clients with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think clients may find interesting using the email address which they have provided.
- From time to time, we may also use clients’ information to contact them for market research purposes. We may only contact them by email or via Skype.
- We may use the information to customise the website according to clients’ interests.
Security:
We are committed to ensuring that clients’ information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once a client agrees, the file is added and the cookie helps analyse web traffic or lets clients know when they visit a particular site. Cookies allow web applications to respond to a client as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about clients’ preferences.
Company uses traffic log cookies to identify which pages are being used. This helps analyse data about web page traffic and improve company’s website in order to tailor it to customer needs. Company only uses this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help the company provide clients with a better website, by monitoring which pages clients find useful. A cookie in no way gives the company access to clients’ computer or any information about them, other than the data they choose to share.
Clients can choose to accept or decline cookies. Most web browsers automatically accept cookies, but clients can usually modify their browser setting to decline cookies if they prefer. This may prevent them from taking full advantage of the website.
We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://www.google.com/privacypolicy.html
Links to other websites:
Company’s website may contain links to enable clients to visit other websites of interest easily. However, once a client has used these links to leave company’s website, they should note that the company doesn’t have any control over that other website. Therefore, the company cannot be responsible for the protection and privacy of any information which clients provide whilst visiting such sites and such sites are not governed by this privacy statement. Clients should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
Clients may choose to restrict the collection or use of their personal information in the following way:
- If they have previously agreed to the company using their personal information for direct marketing purposes, they may change their mind at any time by emailing to learn@the-white-apple.co
- The company will not sell, distribute or lease clients’ personal information to third parties unless it has clients’ permission or are required by law to do so.
